Privacy policy

This policy applies to the site: https://cloudparadise.ca/

Last update: March 8, 2022

Your privacy is of the utmost importance to Cloud Paradise, which is responsible for this site.

The purpose of this privacy policy is to provide you with information:

• How your personal information is collected and processed. Personal information includes any information that may identify you. These include your first and last name, age, postal address, e-mail address, location and IP address;
• What are your rights regarding this information?
• Who is responsible for processing the personal information collected and processed ;
• To whom this information is sent ;
• Eventually, the site’s policy on cookies.

This privacy policy supplements the General Terms and Conditions of Use, which you can consult at the address below:

https://cloudparadise.ca/conditions-dutilisation/

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

• Name
• First name
• Postal address
• Postal code
• E-mail address
• Telephone/fax number
• Credit card number
• Profession
• Other(s) :
  Company name
  Website

The personal information we collect is gathered through the methods described below, in the « Forms and methods of collection » and following sections.

2. FORMS AND COLLECTION METHODS

Your personal information is collected through the following methods:

• Website registration form
• Order form

We use the information collected for the following purposes:

• Order tracking
• Information/Promotional offers
• Statistics
• Contact us
• Website management

3. INTERACTIVITY

Your personal information is also collected through the interactivity that may be established between you and our Web site. This information is collected by the following means:

• Fora or discussion area
• Comments
• Correspondence
• Information for promotional offers

We use the information collected for the following purposes:

• Statistics
• Contact us
• Website management

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files enable us to process statistics and traffic information, facilitate navigation and improve our service for your convenience.

a) Description of cookies used by the site

This mainly concerns the following information:

• IP address
• Operating system
• Visited pages and queries
• Time and day of connection

The use of such files enables us to achieve the following objectives:

• Improved service and personalized welcome
• Create personalized consumption profiles
• Order tracking
• Statistical studies
• Other(s) :
  Promotional purposes (e.g. by knowing the origin of users or visitors).

b) Opposition to the use of cookies by the site

You can prevent these cookies from being saved by configuring your browser.

If you decide to deactivate cookies, you will then be able to continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered as being our fault.

5. SHARING PERSONAL INFORMATION

Personal information collected by the site is not transmitted to any third party and is processed solely by us.

6. RETENTION PERIOD FOR PERSONAL INFORMATION

The person responsible for processing personal information will keep all personal information collected for a period of : 1 year.

7. HOSTING PERSONAL INFORMATION

Our site is hosted by : Cloud Paradise, whose head office is located at the address below:

423, 2nd Avenue, Malartic, Quebec, J0Y 1Z0

The host can be contacted at 819 975-4200.

The information we collect and process is exclusively hosted and processed in Canada.

8. DATA CONTROLLER

a) The data controller

The person responsible for processing personal information is: Maxime Murray. He can be contacted as follows:

The data controller can be contacted by e-mail at info@cloudparadise.ca.

The data controller is responsible for determining the purposes and means of processing personal information.

b) Obligations of the data controller

The person responsible for processing personal information undertakes to protect the personal information collected, not to pass it on to third parties without your knowledge and to respect the purposes for which the information was collected.

In addition, the data controller undertakes to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps for the data controller.

In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means necessary.

9. RIGHT OF OBJECTION AND WITHDRAWAL

You have the right to object to the processing of your personal information by the site (« right to object »). You also have the right to request that your personal information no longer appear, for example, on a mailing list (« opt-out »).

In order to object to the processing of your personal information or request the withdrawal of your personal information, you must follow the following procedure:

The user must make a request to limit the processing of his/her personal information to the data controller by sending an e-mail to the address provided above.

10. RIGHT OF ACCESS, RECTIFICATION AND DELETION

You can view, update, modify or request the deletion of your personal information by following the procedure set out below:

The user must send an e-mail to the data controller, specifying the subject of the request and using the data controller’s contact e-mail address provided on this page.

If you have one, you have the right to request the deletion of your personal space by following the procedure below:

The user must send an e-mail to the person responsible for processing personal information, specifying his or her personal space number. Requests for data deletion will be processed within 10 working days.

11. SAFETY

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

• SSL (Secure Sockets Layer) protocol
• SET (Secure Electronic Transaction) protocol
• Access management – authorized person
• Access management – person concerned
• Network monitoring software
• Automatic backup
• Development of a digital certificate
• Username/password
• Firewalls
• Other(s) :
  CAPTCHA

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.

12. CONDITIONS FOR MODIFYING THE PRIVACY POLICY

This privacy policy may be consulted at any time at the address below:

https://cloudparadise.ca/politique-de-confidentialite/

We reserve the right to make changes to ensure compliance with applicable law.

You are therefore invited to consult this privacy policy regularly to keep up to date with any changes.

However, in the event of substantial modification of this policy, you will be informed in the following manner:

By e-mail to the address provided by the user.

13. ACCEPTANCE OF THE PRIVACY POLICY

By browsing the site, you acknowledge that you have read and understood this privacy policy and agree to its terms, particularly with respect to the collection and processing of your personal information and the use of cookies.

14. LEGISLATION

We undertake to comply with the legislative provisions set out in :

Act respecting the protection of personal information in the private sector, RLRQ c P-39.1; and/or

Personal Information Protection and Electronic Documents Act

LC 2000, c 5.